Frequently Asked Questions
Welcome to the Cognaid FAQ section. Here, we address common questions about the new PHNTM assessment, our platform features, and subscription details. If you need further assistance, please contact us at info@cognaid.com.
About PHNTM
What is PHNTM?
PHNTM (Pontón-Hoover Number Test Memory) is a validated psychological assessment tool developed by Dr. Marcel O. Pontón and Dr. Serina Hoover. It measures cognitive function and aids in detecting intentional deception in memory recall.
Who should use PHNTM?
PHNTM is designed for licensed mental health professionals, including neuropsychologists, clinical psychologists, and forensic evaluators, to assess cognitive function in various settings.
Is PHNTM validated?
Yes, PHNTM is backed by empirical research and has been utilized in clinical and forensic settings to provide reliable assessments of memory function.
Platform & Accessibility
On which devices can PHNTM be administered?
PHNTM can be administered on tablets, smartphones, and web browsers, ensuring flexibility and convenience for both providers and patient.
Is the platform HIPAA-compliant?
Yes, Cognaid’s platform adheres to HIPAA regulations, ensuring the confidentiality and security of patient informatio.
How are patient assessments accessed?
Providers assign assessments to patients via on their chosen devices, which patients use to access and complete the test.
Security & Data Management
How is patient data protected?
All patient data is encrypted and stored securely. Only authorized providers have access to their patients’ information, maintaining strict confidentialiy.
Can I export assessment results?
Yes, providers can export detailed reports of assessment results for record-keeping and further analyss.
Subscription & Billing
What subscription plans are available?
Cognaid offers one simple, unlimited, flexible subscription plan, that includes a 30-day free trial for our annual subscription. Details can be found on our Join Us page.
Can I use the test as many times as I need to?
Yes. Providers don’t need to purchase individual test credit units. The test will be immediately available after we process the annual subscription and the provider completes the profile information.
How can I purchase access to the platform?
You can purchese access to the platform and the provider portal by visiting our Join Us page. For assistance, contact info@cognaid.com.
Is my payment information secure?
Yes. Subscriptions are maintained by our payment provider, Square. They make sure that your payment information is secured in their servers and we at Cognaid do not have access to it.
Test Administration
How do I assign a test to a patient?
The provider will be able to ‘Assign Test,’ enter the patient’s details, select the test options, and hand the device to the patient for him or her to access the assessent.
Can assessments be paused and resumed?
No, patients will be able to take short breaks during the assessment but will not be able to resume it at a later time. The test is designed to be completed in one sitting.
Are there guidelines for administering PHNTM?
Comprehensive administration guidelines are available within the provider portal to ensure standardized testing procedres.
Support & Contact
How can I get technical support
For technical assistance, please reach out to our support team at info@cognaid.com.
Where can I provide feedback or suggestions
We welcome your feedback. Please send any suggestions or comments to info@cognaid.com.
If your question isn’t addressed here, please don’t hesitate to contact us at info@cognaid.com for further assistance.